Shipping Policy
Order Processing Time
All orders are processed and dispatched within 1–2 business days of purchase. Orders are not processed or shipped on weekends or public holidays.
If we are experiencing a high volume of orders, dispatch may be delayed by a few days. If there will be a significant delay, we will notify you via email or the contact information provided at checkout.
Shipping Time
We currently ship internationally. Once your order has been dispatched, estimated delivery time is 7–14 business days, depending on your location and local customs processing.
Please note:
- Delivery times are estimates and are not guaranteed.
- Delays caused by customs, local courier networks, severe weather, or other circumstances beyond our control may extend delivery times.
- Total delivery time = processing time (1–2 days) + shipping time (7–14 days).
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your package. Please allow 24–48 hours for tracking information to update after dispatch.
Customs, Duties, and Taxes
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Please check with your country's customs office to determine what these additional costs will be prior to placing your order, as we cannot predict what they may be.
Incorrect Shipping Addresses
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrectly provided address. If you notice an error, contact us immediately at orbitdealsau@gmail.com, and we will do our best to correct it before dispatch — but we cannot guarantee changes once an order has been processed.
Lost or Stolen Packages
We are not liable for packages that are lost, stolen, or damaged during transit once marked as delivered by the carrier. If your tracking shows delivered but you have not received your package, please contact the shipping carrier directly, and reach out to us at orbitdealsau@gmail.com so we can assist you.
Damaged Items
If your order arrives damaged, please contact us within 2 days of delivery at orbitdealsau@gmail.com with your order number and photos of the damaged item(s) so we can resolve the issue promptly.
Multiple Items / Split Shipments
If you order multiple items, they may be shipped separately from different fulfillment locations. This may result in items arriving on different days, but you will not be charged extra shipping fees for this.
Contact Us
If you have any questions about our shipping policy, please contact us at:
Email: orbitdealsau@gmail.com
Business Name: Vaniro